Frequently asked questions
1. What is Aureli?
Aureli is a luxury beauty brand offering premium skincare tools crafted from authentic blue agate crystal. Our signature roller and gua sha are designed to elevate your skincare ritual with elegance, intention, and timeless beauty.
2. What is the Aureli roller used for?
The Aureli roller is designed to reduce puffiness, promote lymphatic drainage, and enhance the absorption of skincare products. With its naturally cool surface, it also offers a calming, spa-like experience.
3. What is the gua sha tool and how do I use it?
Our gua sha tool is sculpted to contour your face, release tension, and boost circulation. When used consistently, it can help lift and tone the skin for a more defined, radiant look. We include a guide with every order to help you begin your ritual.
4. Are your tools made from real crystal?
Yes. Every Aureli piece is carefully handcrafted from genuine blue agate, a naturally occurring crystal known for its beauty and cooling properties. No synthetic materials—just pure, polished luxury.
5. Are the tools safe for sensitive skin?
Absolutely. Blue agate is naturally smooth and non-porous, making it ideal for all skin types, including sensitive skin. We recommend using a gentle hand and pairing your tool with your favorite serum or facial oil.
6. How do I clean and care for my Aureli tools?
After each use, wipe your roller or gua sha with a soft, damp cloth. For a deeper clean, use mild soap and warm water, then dry thoroughly. Avoid harsh chemicals or soaking the tools for extended periods.
7. Do you ship internationally?
Yes, we offer worldwide shipping so you can enjoy Aureli wherever you are. You’ll receive a tracking number once your order has shipped.
8. How long does delivery take?
Orders typically arrive within 3–5 business days. Delivery times may vary based on your location and local customs processing.
9. Can I return my order?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. For full details, visit our Returns & Refunds page.
10. Do you offer any promotions or discounts?
Occasionally, we run exclusive offers and complimentary shipping promotions. Subscribe to our newsletter and follow us on social media to stay in the know.
11. Is this a good gift?
Absolutely. With its elegant packaging and premium feel, an Aureli set makes a thoughtful, luxurious gift for birthdays, holidays, or moments of self-care.
12. How can I contact customer support?
We’re always here to help. For any questions or concerns, please email us at info@shopaureli.com. Our team responds within 24–48 hours on business days.